Refund policy

We guarantee your satisfaction with our clothing for the following:

*FIT: On issue of fit, we reserve the right to correct size and fit problems if possible.

*STYLE: On issues of style we also reserve the right to correct styling features if possible.

*FABRIC: On issues of fabric, previous Custom Shop records do not reflect the prior information on what you may have ordered in terms of color, type or pattern. Therefore, we do not claim or guarantee your fabric selection as being the exact same as what you may have ordered in the past. Fabric selection is the responsibility of the individual customer. Due to inconsistencies of computer monitors, we cannot be held liable for fabric selections made on our web site. If you have issues with your order, they need to be addressed within 120 days of when the order was placed.

*ORDER PROCESSING & DELIVERY: Orders typically take 6-8 weeks for delivery; please do not call for status until 6 weeks have passed. We are not able to track your order status until after the 6th week. The delivery time frame of your garments is not guaranteed.

*Return Policy: Custom clothing, made to your measurements and styling is non-refundable.